Terms & Conditions

Completion of Contract: Knotty By Nature agrees to do its best to meet any

agreed upon performance dates but shall not be liable in damages or otherwise for delays because of inclement weather, labor, or any other cause beyond its control.

Scheduling/Cancellation Fee: Knotty By Nature graciously requests that the authorizing party provide at least 24 hours advance notice of any full or partial work cancellation for jobs that have been scheduled in advance. If a crew has been dispatched to the job site for scheduled work, and customer cancels the job, the customer will be assessed a mobilization fee

of $150 for incurred expenses.

Ownership: The authorizing party warrants that all trees listed are located on the customer’s property,

or that the authorizing party has received full permission from the owner to allow Knotty By Nature

to perform the specified work. Should any tree be mistakenly identified as to ownership, the customer agrees to

indemnify Knotty By Nature for any damages or costs incurred from the result thereof.

Insurance by Contractor: Knotty By Nature is insured for liability derived from injury to person(s) or property.

Certificates of coverage are available upon request.

Safety: Knotty By Nature guarantees that all arboricultural operations will follow the latest version of

the ANSI Z133.1 industry safety standard. The authorizing party agrees to not enter the work area during arboricultural operations

unless authorized by the crew leader on-site.

Debris Removal: All debris from tree trimming and tree removal operations shall be reasonably cleaned up each day before the work crew leaves the site, unless otherwise coordinated by the client and crew leader.

All lawn area shall be raked, streets and sidewalks shall be cleaned, and all brush, branches, and logs shall be removed from the site with the fee stated in the proposal, unless previously discussed otherwise.

Animals or Insects: Many trees are a home to various animals or insects such as bees.

In the event where previously unknown animals or insects cause a safety concern, we will require the homeowner to pay for additional time required to deal with the problem.

Concealed Contingencies: Any additional work or equipment required to complete the work, caused by previously unknown foreign material in the trunk, the branches, underground, or any other condition not apparent in estimating the work specified, shall be paid for by the customer on a time and material basis. Knotty By Nature Trees is not responsible for damages to underground sprinklers, drain lines, invisible fences or underground cables unless the system(s) are adequately and accurately mapped by the authorizing party and a copy is presented before or at the time the work is performed.

Tree Decline or Failure: Knotty By Nature. will make customer aware of any problems found with trees while on property.

It is impossible to know or identify all problems and predict all failures.

We will give our best opinion of structural stability and tree health based on visual inspection unless further testing is performed.

Customer acknowledges Knotty By Nature is not be responsible for any decline in tree health or failure of tree or damage caused by failure of any or all of tree after our work is completed.

Driveways/Sidewalks: Knotty By Nature will attempt to minimize any damage to driveways and sidewalks. If there is a problem that is unknown such as a void area under concrete, or thin spots which cause a failure under the load of our equipment we are not responsible for this damage. If any damage is caused from falling debris as a result of our work, we will take responsibility and correct the damage to the customers satisfaction.

Lawn & Surface Repair: Knotty By Nature will attempt to minimize all disturbances to the customer’s lawn and surfaces. It is normal to have some dents in the yard during tree work as a result of falling wood. This is especially true during removals or wet conditions. It is also normal to have temporary damage to turf grasses from cleanup activities. If the customer finds this unacceptable, we can take measures to ensure this damage will not occur. This will add labor costs to the job and must be specified in the estimate or it will be billed in addition.

Terms of Payment: Unless otherwise noted in this proposal, the customer agrees to pay the account in full upon completion. Failure to remit full payment with completion of services will result in a finance charge of 2% per month. We understand that not all tree work is voluntary and will work with our customers to develop a finance plan to suit their needs.

Types of Payment: Cash, Checks, Money Orders, Cashier’s Check, Venmo, PayPal, Visa, MasterCard, Discover & American Express are all accepted. All credit card purchases will have a 3% fee added to cover convenience fees.